Azul airline is a Brazilian airline known for providing customer-friendly policies, including refund policies, cancellation policies, etc. You can opt to cancel your booking and get a refund anytime if you cannot board the flight at the last moment. Moreover, if you wonder, how do I get a refund from Azul? Do not worry, as we have covered everything in the content below.
Let's check out how you can get a refund form Azul
To get your refund, you can follow the step-by-step instructions below or speak to the customer support team of Azul to initiate the refund.
- To begin with, you need to open the Azul airlines website
- There you have to find out My reservation options and click on it
- you now need to enter your booking reference number, last name and hit on the search my reservation button
- By doing this, you can access your booking details
- Now, if your flight is canceled, you can go ahead with the refund options
- Else you are required to cancel the flight first by following the instruction on your screen
- Once you cancel the flight, select the refund request option and fill out all the details required
- Give a reason to get a refund in the message box and submit the application
- Now Azul personnel approves your refund request if applicable and initiate it in 14-30 days
So by going through the points above, you must get answers to your query, how do I get a refund from Azul? Besides, as the refund depends on the fare type and cancellation time, you must go through the cancellation policy below.
Azul Airlines Refund Policy
Azul Airlines refund policy is just as simple and easy to understand. So if you have got yourself stuck in a situation where you need to cancel the ticket of this Brazilian airline, read the given policies
- The airline allows its passengers to get a full refund if they manage to cancel their flight within 24 hours of booking it. The airlines have the right to invoke this Azul Airlines refund policy anytime they see fit.
- If passengers cancel the flight a mere few hours before it is due to depart, then the passengers are liable to pay the penalty. The amount of this penalty will depend on the ticket you have purchased.
- Passengers flying through promotional tickets will not be allowed to cancel the flight. They will receive no refund if they do not fly.
- If the booking is made through the help of a third party, then the entire sum used for payment will be used up in penalty.
- If the take-off is delayed or canceled due to natural phenomena, Azul Airlines refund policy allows all the passengers to get competition.
In addition, if you have more queries, please visit the official website or directly call customer care. The customer care team is available to help you throughout the day. So you can call when you feel the most comfortable.
Azul Airlines Cancellation terms and conditions
- As per the 24-hour cancellation policy of Azul airlines, you are entitled to get a full refund if you can cancel your flight within 24 hours of booking. The condition is applied when you book the flight seven days or more before the scheduled departure date.
- As per Azul Airlines cancellation policy, when you cancel the flight after 24 hours, you are likely to bear a cancellation fee in case of a refundable ticket.
- There is no refund for non-refundable tickets; you might get travel points or vouchers.
- You get the refund in your original payment mode with the deduction of a cancellation fee when canceling a flight after 24 hours.
- The airline initiates your refund when they receive your refund request form. But if it takes more than expected time, you can contact the airline to check the refund status.
So once you go through the cancellation policy of Azul airlines, you can proceed with your refund anytime. You can also contact the airline anytime if you face any issues or trouble. You can get in touch with the airline in many ways, still, if you ponder, How do I contact Azul? Visit the airline's official website and there locate the contact us page to access various contact options.
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